FAQ

Choose your product, select any available options, add it to cart, and follow checkout. You will receive an order confirmation by email after payment is completed.

No. You can check out as a guest. Creating an account can make it easier to view order history and manage details for future purchases.

Yes. Orders are shipped in plain, discreet packaging with no product names printed on the outside.

Orders are usually processed within 1-2 business days. Delivery time depends on your destination and the shipping method shown at checkout.

Available payment options are shown at checkout. Depending on your location, these may include card payments, PayPal, and other supported methods.

Yes. Payments are handled through secure Shopify checkout and supported payment providers. HoneyBunner does not store your full card details.

The billing descriptor can vary by payment provider. It will not list the product names you purchased.

Unopened, unused items may be eligible for return according to our returns policy. Contact us before sending anything back so we can guide you through the correct steps.

For hygiene and safety reasons, opened or used intimate products usually cannot be returned unless they are faulty. Sealed packaging must remain intact for standard returns.

If something arrives damaged or develops a fault, contact us with your order details and photos or a short video where useful. We will help with the next warranty or replacement step.

Use water-based lubricant with silicone toys. Silicone lubricant can react with some silicone surfaces, so water-based is the safest everyday match.

We focus on body-conscious materials such as silicone, glass, steel, and ABS where listed. Always check the product material details and avoid products that do not match your personal sensitivities.

Water-based lube is the most universal and toy-friendly. Silicone lube lasts longer but should not be used with many silicone toys. Hybrid lube sits between the two, so check product compatibility before using it with toys.

Clean toys before and after use with warm water and a suitable toy cleaner. Follow the care notes for the material, dry fully, and store separately in a clean pouch or case.

Body-safe glass and stainless steel can be suitable for temperature play when used carefully. Warm or cool gradually, test the temperature on skin first, and never use extreme heat or freezing temperatures.

Start smaller than you think, look for smooth shapes and a safe base where relevant, and use plenty of compatible lubricant. Move up only when you feel comfortable.

Condom material depends on the specific product. Check the product details for latex or latex-free information, especially if you have a latex sensitivity.